Please review our terms and conditions for wholesale ordering below. If you have any questions, please call us at (800) 635-6353 (option 1) or email us at cs@meleandcompany.com.
Our Customer Service hours are Monday – Friday, 7:30 am – 5:00 pm EST.
MINIMUM OPENING ORDER
All new customers must complete a Reseller Application Form. Credit card $250. Terms $500. Terms are upon credit approval and 1st order is prepay.
MINIMUM REORDER
$125. Orders below $100 will have a $25 handling charge.
RETURNS
All returns must be pre-approved by our customer service or sales department. A Return Authorization number is required for all returns. Merchandise defects will be accepted for credit if the return is made within 15 days of receipt. Shortages are to be reported within 10 business days from receipt of order. In-transit damage is the responsibility of the carrier and claims must be processed by them.
CREDIT CARDS
We accept MasterCard, Visa and American Express.
ONLINE RESELLERS
Are required to complete an Internet Reseller Application with additional terms and conditions.
SHIPPING
We will designate a carrier to ensure your shipment is delivered to you on a timely basis. Currently, most shipments are made by: United States: UPS and FED EX, FOB Buffalo, NY and Canada: UPS and Purolator, FOB Brantford, Ontario. We reserve the right to designate alternate carriers at any time.
INVOICING
Details of merchandise and availability are subject to change. If such change affects your order, you will be notified before your order is processed.
CANCELLATIONS
Orders must be cancelled in writing, and can only be done if the order has not been released to our shipping department. Cancellation fees may apply.
ORDERS AND RETURNS
United States & Canada 1.888.733.0631
cs@meleandcompany.com
International customer terms provided upon request.
Prices subject to change.